FAQ
FAQ
GENERAL INFORMATION
Every Vaurie watch comes with a 2-year warranty against manufacturing defects, starting from the date of purchase. The warranty does not cover general wear and tear, accidental damage, water damage beyond the rated resistance, misuse, or unauthorised repairs. It also does not apply to watches purchased from unauthorised resellers.
Our team is here to help. For any questions about your order, your watch, or anything else, drop us a line at contact@vaurie.com and we'll get back to you within 24 hours on business days.
You can enter your discount code at checkout, in the "Discount code" field. The amount will be deducted from your total automatically. Only one code can be used per order.
ORDER & SHIPPING
We offer free shipping across Europe on orders over €50. Full details are available on our Shipping page.
Delivery times depend on your location:France, Germany, Spain: 3-6 business daysUnited Kingdom: 4-7 business daysRest of Europe: 5-8 business daysOnce your order is dispatched, you'll receive a tracking link by email so you can follow it every step of the way.
We process orders quickly to get them to you as fast as possible, so we can't guarantee that changes or cancellations will be possible. Please contact us at contact@vaurie.com as soon as you can and we'll do our best to help.
If your order went through successfully, you should receive a confirmation email within a few minutes. Please check your spam or junk folder first. If you still can't find it, email us at contact@vaurie.com and we'll sort it out for you.
Yes. As soon as your watch leaves our warehouse, we'll send you an email with a tracking link so you can see the real-time status and location of your parcel.
We're sorry to hear that. Sometimes parcels get delayed by the carrier. Please check the tracking link first to see the current status. If the status is unclear or the parcel seems lost, email us at contact@vaurie.com and we'll look into it right away.
EXCHANGES & RETURNS
You have 30 days from the date you receive your order to return it. The watch must be unworn, in its original condition, with all packaging, tags, and accessories included. Once we receive your return, we'll process your refund within 14 days. To start a return, just email us at contact@vaurie.com.
Return shipping costs depend on your location and the carrier. We'll guide you through the easiest and most affordable option once you contact us.
We don't offer direct exchanges. If you'd like a different model or colour, simply return your original order for a refund and place a new one for the piece you want.
We process refunds within 14 working days of receiving your return. In rare cases, it can take up to 30 working days. Once the refund is issued, you'll receive a confirmation email. Please allow up to 3 banking days for the amount to appear in your account.
We're really sorry about that. Please email us at contact@vaurie.com with your order number and a few clear photos showing the issue. We'll get back to you straight away to make it right.
YOUR WATCH
Every Vaurie watch is crafted from premium 316L stainless steel, chosen for its durability, resistance to corrosion, and elegant finish. Our straps come in a variety of materials including stainless steel mesh and genuine leather, and we use scratch-resistant mineral or sapphire crystal glass depending on the model. You'll find the exact specifications on each product page.
Our watches are designed to handle everyday life. Most models are water-resistant up to 3 ATM, meaning they can handle splashes and rain, but should not be worn while swimming, showering, or diving. Always check the specific water-resistance rating on the product page of your watch.
To keep your Vaurie watch looking its best:Avoid prolonged contact with water, perfume, lotions, and cleaning products.Wipe the case and strap regularly with a soft, dry cloth.Store it in the original box or pouch when not in use.Avoid extreme temperatures and magnetic fields.For leather straps, keep them dry and away from direct sunlight to preserve the colour and texture.
For leather and mesh straps, simply use the buckle or sliding clasp to find your perfect fit. For metal link bracelets that need to be shortened, we recommend visiting a local jeweller or watchmaker, who can remove links quickly and safely. If you'd prefer, contact us at contact@vaurie.com and we can guide you through it.
The battery in our quartz watches typically lasts between 2 and 3 years with regular use. When the battery runs out, you can have it replaced at any local watchmaker or contact us at contact@vaurie.com for guidance.
Orders & Shipping
When will my order arrive?
When will my order arrive?
Orders are processed and dispatched within up to 5 business days. After that, delivery typically takes between 5 and 25 business days depending on your location. Weekends and holidays are not counted, and occasional customs inspections may add some extra time.
How do I follow up on my shipment?
How do I follow up on my shipment?
As soon as your order leaves our facility, you'll receive a confirmation email with a tracking link. You can also check your shipment status anytime through our tracking page on lucapoedagar.com.
My tracking hasn't shown any updates. Is that normal?
My tracking hasn't shown any updates. Is that normal?
Carriers can sometimes take a few days before registering new scan events. If several business days go by without any movement, get in touch with our support team at support@lucapoedagar.com and we'll look into it.
The tracking says delivered, but I haven't received anything. What should I do?
The tracking says delivered, but I haven't received anything. What should I do?
This occasionally happens when carriers update the status a bit early. Wait up to 24 hours, check with nearby neighbors, and visit your local post office. If the package still hasn't shown up, contact us at support@lucapoedagar.com and we'll help resolve it.
Is it possible to change my delivery address after placing an order?
Is it possible to change my delivery address after placing an order?
If your order hasn't been shipped yet, we can usually update the address. Once it's on its way, changes can't be guaranteed, but we'll do everything we can to help. Reach out to us as soon as possible at support@lucapoedagar.com.
Can I cancel my order?
Can I cancel my order?
Cancellations are only possible before the order has shipped. After dispatch, cancellation is no longer an option, but you're welcome to start a return once the package arrives.
Do you ship to other countries?
Do you ship to other countries?
Yes, we ship worldwide at no extra cost. All customs duties and import taxes are handled on our end, so you won't face any unexpected charges at delivery.
Can I switch to faster shipping after I've already placed my order?
Can I switch to faster shipping after I've already placed my order?
If your order hasn't shipped yet, contact us at support@lucapoedagar.com as soon as possible and we'll do our best to accommodate your request.
Do you offer any kind of shipping protection?
Do you offer any kind of shipping protection?
Yes, you can add shipping protection to your order during checkout for extra peace of mind.
Returns & Refunds
What is the return window?
What is the return window?
You have up to 30 days from the delivery date to request a return. Just contact our support team at support@lucapoedagar.com with your order number to get started.
Will I have to pay for return shipping?
Will I have to pay for return shipping?
The return shipping cost will be deducted from your refund. The exact amount depends on your location.
How soon will I get my refund?
How soon will I get my refund?
Once we receive and verify your returned item, your refund will be processed back to your original payment method within 3 to 5 business days.
Can I swap my order for a different model or color?
Can I swap my order for a different model or color?
Yes, we offer exchanges for different styles or colors. Contact our support team at support@lucapoedagar.com to get the process started.
Payment & Orders
Which payment methods are accepted?
Which payment methods are accepted?
We accept major credit and debit cards, PayPal, Apple Pay, and Afterpay.
Do I need to register an account before buying?
Do I need to register an account before buying?
No registration needed. You can place your order as a guest without creating an account.
What currency are prices displayed in?
What currency are prices displayed in?
All prices are shown in USD. If you're paying in a different currency, your bank or payment provider will handle the conversion automatically.
I can't find my order confirmation email. What should I do?
I can't find my order confirmation email. What should I do?
Contact us at support@lucapoedagar.com with your name, email address, or shipping address and we'll locate your order and send you a new confirmation.
Gifts & Packaging
Can I send a watch directly to someone as a gift?
Can I send a watch directly to someone as a gift?
Definitely. Just enter the recipient's address at checkout and we'll ship directly to them.
Do you have special gift packaging available?
Do you have special gift packaging available?
Yes, you can upgrade to our Premium Gift Box at checkout, which is specially designed to make the unboxing experience feel extra memorable. Perfect for gifting the second watch.
Warranty & Product Issues
Is my watch covered by a warranty?
Is my watch covered by a warranty?
Absolutely. Every watch comes with a 2-year movement warranty that covers manufacturing defects.
What exactly does the warranty include?
What exactly does the warranty include?
The warranty covers movement failures, clasp defects, and manufacturing issues. It does not cover everyday wear and tear, accidental damage, or water-related damage that exceeds the watch's specified resistance rating.
My watch stopped working or seems defective. What now?
My watch stopped working or seems defective. What now?
Get in touch with our support team at support@lucapoedagar.com and include a photo or short video showing the problem. We'll review your case and get back to you within 3 business days with the next steps. In some situations, we may suggest taking the watch to a specialist for warranty repair.
My order arrived incomplete, incorrect, or damaged. What should I do?
My order arrived incomplete, incorrect, or damaged. What should I do?
Reach out to our support team at support@lucapoedagar.com right away with photos or a description of the issue. We'll take care of it quickly by sending the correct item, the missing piece, or arranging a full replacement.
Promotions
Can I exchange an item purchased during the Final Liquidation sale?
Can I exchange an item purchased during the Final Liquidation sale?
Yes, exchanges are allowed for items purchased during the Final Liquidation sale. Standard exchange and shipping fees may apply.
I think I was charged the wrong amount. What should I do?
I think I was charged the wrong amount. What should I do?
Contact our support team at support@lucapoedagar.com with your order details and we'll look into it and make any necessary corrections within 3 business days.
Product Care
How should I take care of my watch?
How should I take care of my watch?
Keep your watch stored in a dry place whenever you're not wearing it. Stay away from extreme heat or cold and strong magnetic fields. Wipe it down regularly with a soft, lint-free cloth. To resize the band, use a link removal tool or take it to a local jeweler. Feel free to reach out to our support team if you need further guidance.